Thursday 21 July 2011

Addressing Crescent Processing Company Complaints

Clients should remain the primary concern of any successful business, and Crescent Processing Company takes their reputation and industry perception very seriously.  With more than 40,000 clients nationally, we strive to give each one of our merchants the same customer care that we would appreciate for our own interests.  Therefore, anytime a client seems unsatisfied, it is our primary goal to clarify the situation for both parties, investigate whether or not our company missed something, and of course, resolve the complaint in the best interest of our merchant.  Addressing complaints is the single, most important aspect of customer service, and we strive to eliminate any concerns for our clients.  Let’s take a look at some common questions or concerns for merchants…

Understanding the Merchant Agreement.

We do everything possible to ensure that the customer agreement is clear and all fees and services are properly outlined and represented.  We want you to feel that you are getting value for your business and of course are valued by our organization.  Just about every account we have was consummated in person with the merchant via one of our sales associates.  We don’t abide by the “turn and burn” mentality that seems to be plaguing the industry.  The personalized service allows for a better Question & Answer session, and helps to alleviate any concerns.

We Use a Fail-Safe Confirmation Process

Anytime we reach an agreement to enter a business relationship with a client, we want to ensure that everything is ironed out and everything is in plain sight.  Our confirmation process requires that a merchant speaks with a third-party confirmation expert who explains the details of the arrangement, and asks questions that provide the owner with the confidence necessary in the agreement in general.  If there’s any confusion, we slow the process down and explain everything again.  Your comfort level is very important to us, and should you change your mind, feel free to do so!  We want you to be happy in your decision to use Crescent Processing Company.  The conversation is recorded, so you needn’t worry about a thing!

Quick & Efficient Dispute Resolution

Like any business relationship, disagreements arise, and we take your satisfaction very seriously.  Should you have any questions or concerns regarding an aspect of the service, please contact us.  Crescent employs more than thirty experts in the field of credit processing and resolution and we utilize them to ensure that you are completely satisfied with our work.  The “Call Me” aspect of our terminals allow you to have constant contact with our organization should you need us, so please use it!  We don’t ever want merchants to be unhappy, so our dispute resolution practices are second to none.  If you feel that you aren’t getting the help you need, your complaint will progress quickly to the senior levels of our organization that can help resolve the issue.

We live by the mantra “A Client for Life” and take it very seriously.  Crescent Processing Company will earn your business day in and day out, and should anything arise that needs resolution or clarification, we’re always a phone call away.  You are the reason we are in business, and therefore we intend to meet your needs every step of the way.